We hope you will find the answers to any questions you may have about your Revitalise break here, but if not please call us on 0303 303 0145 (Monday to Friday 9am to 5pm). We are always happy to help.
We provide breaks for disabled adults. There is no upper age limit at any of our centres. The lower age limit is 18, except at Netley Waterside House where it is 16.
A Revitalise break is a unique combination of nursing care and a holiday.
Jubilee Lodge, Netley Waterside House and Sandpipers are registered to provide residential nursing and/or personal care, but we always create a holiday-style environment to give you the break you need. You will not have one-to-one care constantly, but staff can be called 24 hours a day via the integrated call systems in place throughout our centres.
Our breaks are themed to cater for all your holiday needs, so whether you want a relaxing time or something more fast-paced, the choice is yours.
Revitalise centres are used throughout the year and we strive to maintain the highest standards at all times.
Yes, all of our centres are registered with the Care Quality Commission (CQC), who carry out regular inspections.
Our prices include the cost of personal care but exclude nursing care, which is charged at the Registered Nursing Care Contribution (RNCC) rate (currently £110.89/week). Guests who do not have an NHS continuing healthcare package will not pay this as Revitalise automatically recovers the charge. Guests who do receive NHS continuing healthcare packages or who do not agree to undergo an RNCC assessment will be invoiced directly for the cost of their nursing care.
Yes, all fully or partially self-funding guests and carers should have protection against the many incidents that can spoil or affect a holiday.
Fees do apply if you are unable to travel for any reason, so we strongly recommend that you take out cancellation insurance.
Your room will be ready for you from 2pm on arrival day, but you are more than welcome to get to the centre any time from noon and relax in the lounge with our staff, volunteers and other guests.
On your departure day, you must vacate your room by 10am and the centre by noon when new guests will start to arrive. Early arrival or late departure may be possible by prior arrangement with the centre.
Directions to centres and travel information is available on our Travel Advice page.
We do not provide transport to and from the centres, however we may be able to make special arrangements for group bookings.
Please call our Bookings Team on 0303 303 0145 if you require any additional information.
Arrival day at Revitalise is very exciting and can be very busy!
Once we have welcomed you to the centre, you will be asked for permission to take your photograph. This is then filed away with your records in order to help us make sure we provide you with the care you need.
We will then show you to your room and check the details of your care with you. This will include checking your medical certificate and daily living care plan to ensure that the details are up to date and correct.
The staff will also carry out a number of risk assessments with you to ensure that you can safely take part in the planned activities at the centre. As part of the check-in procedure, a nurse will also check for any pressure sores or other wounds that you may have so that we can ensure we provide the appropriate care.
Medication can only be dispensed at the centre if it is in the original packaging with correct typewritten or printed labelling. This must include your name, substance, strength and frequency of medication. This must correspond with dose and administration times in the medical certificate and sufficient stocks must be provided to cover the period of the break you have booked.
Prescribed medication cannot be altered in any way (e.g. crushed). Unfortunately, any non-compliance with this may lead to future exclusion and will result in the centre having to re-order your medication following your arrival, which can lead to inconvenience for you.
Some centres cannot give ‘homely remedies’ including over-the-counter prescriptions such as paracetamol and vitamins. Please check with the centre beforehand.
If you need a special diet you must provide us with details prior to your arrival. Please inform the bookings team and detail your requirements on your booking form once you have made your booking.
There are facilities for essential laundry only. All clothing must be clearly marked with tape (iron-on tape is not advised).
Yes, particularly if you need one for excursions away from the centre. Unfortunately we are unable to provide wheelchairs. We strongly suggest that you make any hire arrangements well in advance of your visit. In the interests of your own comfort and safety, we recommend electric wheelchair users bring a manual wheelchair as well.
Please ensure that your wheelchair is fitted with a seat belt and a power pack if you think our staff/volunteers may struggle to push you without one. Wheelchair seatbelts must be worn when on excursions or if accompanied by our staff or volunteers. It’s best to bring your own seatbelt. Some may be available for purchase or hire at centre shops.
Guests are expected to transfer into a minibus seat from their wheelchair if they are able to do so without assistance. Due to Health and Safety regulations, there may be restrictions for some people using certain types of motorised scooters/powerchairs on our vehicles. Powerchairs cannot be used on some excursions. Please contact the centre in advance to discuss mobility options.
Revitalise recommends that guests have headrests fitted to their wheelchairs in order to improve comfort and safety when travelling on Revitalise vehicles.
No, we have hoisting facilities at the centres. However, if you have specialist requirements for a hoist sling please call us on 0303 303 0145 prior to your arrival to discuss your needs.
- 24 hour on-call nursing and/or personal care
- Fantastic range of excursions to local places of interest – you can select up to four trips during a week-long break and two during a mini break (please note that although return transport is included in the cost of your break, entry fees may apply)
- Brilliant entertainment such as live singers, comedians, karaoke and lots more
- In-house activities such as arts and crafts, exercise classes, quizzes and bingo
- Three tasty meals a day from seasonal menus including tea, coffee and squash (alcoholic and other soft drinks are available to buy at the bar)
- Towels and linen
- Staff and volunteers to assist you throughout your stay
- Travel/holiday/cancellation insurance – all fully or partially self-funding guests and carers should have this
- Transport to and from the centre
- Wheelchairs – guests should bring their own or arrange to hire one prior to arrival
- Entrance fees and any extra food or drink purchased on excursions
- Additional mobility assistance and specialised equipment (e.g. hoists and airflow mattresses, which are available for an extra fee)
- Additional mealtime support, available for an extra fee
- Drinks from the bar
- Hair and beauty treatments at the centre
You will need money for entrance fees to local attractions and for the bar and gift shop. Most guests bring around £75.
Only guide dogs and registered assistance dogs are allowed.
Smoking is not permitted in Revitalise buildings or vehicles and only allowed in designated areas in our grounds. Please note that we do not expect our staff or volunteers to help with guests’ smoking needs.
We know that there are many barriers to accessing a respite break and that affordability can sometimes be a major one. We’re very keen to offer you a helping hand, whether it’s to point you in the right direction for funding or even provide financial support ourselves. We can:
- Provide information on possible funding sources from your local authority
- Put you in touch with other charities who may be able to provide funding
- Offer a direct grant towards the cost of your break from Revitalise’s Joan Brander Memorial Fund or the Revitalise Support Fund (these funds are limited, so grants are unlikely to cover the full cost of a break)
If you are or you know of someone who desperately needs a Revitalise break but cannot afford it, please call us on 0303 303 0145.
The standard prices listed are for guests requiring moderate care. As noted in our pricing information, a supplement applies for guests with higher care needs e.g. guests who require mealtime assistance or additional mobility assistance using a two person transfer or a hoist.
Our published prices include the cost of personal care but exclude the cost of nursing care support which is claimed back on behalf of guests from the appropriate Primary Care Trust (PCT) at the set Registered Nursing Care Contribution rate (currently £110.89). By signing the UK Centre booking form, guests are providing Revitalise with permission to claim back the cost of any nursing support received during their break from the appropriate PCT. This may require information regarding your care and support at Revitalise to be shared with the appropriate PCT. If your break is funded by a PCT as part of a continuing care package, the fee charged for the break will be the full fee, inclusive of the registered nursing care contribution.
Let us know and provide contact details for your funding authority when making your booking.
We require a deposit of £180 per person, per break booked, and this payment is made at the time of booking.
The remainder of your balance can be paid in instalments provided the full amount has been settled six weeks before the start date of your break.
Revitalise accepts no responsibility for lost or damaged property.
All bookings and related enquiries should be directed to our bookings office:
- Call 0303 303 0145
- Email firstname.lastname@example.org
- Post to 212 Business Design Centre, 52 Upper Street, London, N1 0QH
- Don’t forget you can now reserve breaks online
If you need to contact a centre directly (for instance to confirm your travel arrangements), please use the following contact details:
- Jubilee Lodge: 0208 501 2331
- Netley Waterside House: 02380 453 686
- Sandpipers: 01704 538 388
If you would like to come to a Revitalise centre as a group of seven or more people, please give us a call on 0303 303 0145 to see if we can offer any reductions.