We are committed to providing our guests with the best care and support so that you have a relaxing and enjoyable holiday. If you want to find out more about how we do this, please have a look at our resource pages.
As an organisation providing care and support, our holiday centres are registered with the Care Quality Commission and subject to formal inspections. If you want to find out more about how CQC rates our services, you can read our most recent inspection reports updated on the CQC website here.
Our Revitalise You standards set out our commitments to our guests to ensure that every person has the optimum experience from arrival to departure. You can also read our Families Charter which sets our commitments to the families of our guests.
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We have created a range of helpful policy documents outlining important details about our services, facilities and procedures to ensure you have an enjoyable and hassle-free stay at our holiday centres.
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We are dedicated to continuously improving our services. Our Feedback, Compliments and Complaints Policy sets out the ways that you can tell us about your holiday experience and what you can expect if you raise a concern with us.
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Our teams are experienced in supporting people with a variety of disabilities and care needs. Our approach is collaborative, working with you from the moment you book to ensure the support you receive at our centres is completely tailored to you.
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We provide respite holidays for disabled people and carers aged 18 or over. Carers can choose to have a break with us too, but they are not required to. They are more than welcome to come along with the person they care for and have a proper holiday, while we take over the care.
Learn more about respite holidaysCQC is the independent regulator of health and social care in England. Jubilee Lodge and Sandpipers are all registered with CQC. For more information, please visit the CQC website:
Nobody speaks more eloquently about the Revitalise effect than a guest who has spent time with us. Read about how we are making a difference to the lives of our guests every single day.
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Have a question about booking your break or staying at one of our centres? Discover answers to common questions from other guests on our FAQ page.
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As a national charity, we fundraise to subsidise all our prices. Visit our information page to learn more about funding your respite holiday.
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