Our Revitalise You Standards set out our commitments to our guests to ensure that every person has the optimum experience from arrival to departure. You can also read our Families Charter which sets our commitment to the families of our guests.
We want every guest to have the best possible experience during their stay and importantly, to know what to expect from us. Our Revitalise You Standards outline each stage of your stay, from arrival to departure, and reflect our commitments to you.
We review our performance against our standards regularly and we welcome your feedback during or after your stay to help us assess how we are doing and what improvements we need to make.
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Many of our guests rely heavily on their families for their every day support. We understand the importance of families to have confidence and trust in us, in order for guests to gave an enjoyable holiday.
Our Families Charter describes what you can expect from us and in turn what we need from families to understand and deliver the care and support that the guest needs during their stay with us.
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