Coronavirus – latest information

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24th March 2020

Charity Statement – Coronavirus COVID-19

Dear guests, volunteers, supporters and all other members of the R Club, we are now only welcoming people to Revitalise if you are unable to get the care you need at home, or if coming to Revitalise directly helps a vulnerable person, for example a family carer. We know this is the situation for many of you. Our absolute clear priorities are the health and safety of the people staying with us, and our volunteers and colleagues. We are regularly in touch with the NHS, not only to follow their guidance, but to help support the critical need for care at a time when other options for people are under intense pressure. We are offering to free up NHS hospital beds for COVID-19 patients, by using Revitalise facilities to support other types of patient who are not able to go home. We are updating things daily at our centres to minimise the risks, and following specialist NHS advice for organisations that provide care, to make sure we are doing things right.

We are still welcoming people if it the safest thing for them

For many of you who visit Revitalise, continued access to care support, and to basic supplies, is likely to get harder over the coming weeks. If you are worried, it may be safer for you to isolate at Revitalise. We are offering our centres and teams as an option even for stays of 12 weeks or more for those who need to isolate safely. We are also offering our services to the NHS, to help fight the current crisis.

If your Revitalise stay does not fit the above criteria, and is due within the next 3 weeks in line with government advice, you should postpone or cancel. We are providing full refunds, or no amendment fee if you move to a later date, with no questions asked. You can do this on any break booked over the next 12 weeks. If you stay is more than 3 weeks away, you can leave it booked if you prefer, and review the government guidance nearer the time.

How are you handling infection control?

As an effective way of reducing the risk of anyone catching the virus, we already have full policies and procedures in place for infection control. Our facilities are closed to the general public, and all volunteer placements are postponed, as an additional precaution to prevent infection spread. The only visitors are essential staff or medical personnel. Our teams are no longer running our usual program of day trips and excursions, but we are providing other suitable activities to promote wellbeing while respecting social distancing. Our private gardens and grounds are also available for fresh air and sunshine, with no public access. As this is not the usual Revitalise experience, we are paying back £200 to each person, for each week that you are with us. This will be paid back to you automatically. We would also like to offer £200 off another break with us later in the year. Many of us will be self-isolating in the coming months, and will be more in need of a break than ever. And we are also keen to welcome you back to our full holiday experience later in the year, so we can give you our wonderful guests the break you deserve.

Through the hard work and dedication of our teams we are pleased to say that our locations are running and we have had no incidents of COVID-19. We are welcoming people if it is the safest thing for them, and using our facilities and teams to support people who may struggle to self-isolate at home, we are adapting so that we can do whatever is best for you.

Support for Revitalise and the people who come to us

As a charity we are reliant on the donations and generosity of supporting organisations and individuals. Following the cancellation and postponement of high-profile events, such as the London Marathon, and the need for many people to self-isolate, we are anticipating less income. We have also made the decision to temporarily close our network of shops, in order to reduce contact between our colleagues and customers. This is coming at a time when we need the kindness of our supporters most in order to face the current challenges. We will be launching an urgent appeal in the coming days asking all of our community to support us in whatever way is possible in the current climate.

We would like to thank all of you for your continued support. Please continue to look after each other as we always do at Revitalise, we are facing these challenges together and we are determined to emerge stronger with your help.

 

FAQs

Should I be concerned about making a forward booking for respite? 

We want you to feel confident about booking, and to know that you can change your mind nearer the time if you need to. We are continuing to provide support for anybody who is safer at Revitalise than at home. And we are available for vital respite once the government restrictions are lifted. Infection control and the safety of the people staying with, our volunteers and colleagues is our top priority. We have also introduced the Revitalise Flexible Price Promise. This means that you can change your arrival date, or cancel, at no extra cancellation or amendment cost, if your respite is due to take place within twelve weeks and you are concerned about travelling. Should anything change we will keep you fully informed.

 

Should I cancel my forward booking for respite? 

For the duration of the current government restrictions (currently three weeks) we are only welcoming people if you are unable to get the care you need at home, or if coming to Revitalise directly helps a vulnerable person, for example a family carer. We know this is the situation for many of you.

If your Revitalise stay does not fit the above criteria, and is due within the next three weeks in line with government advice, you should postpone or cancel. We are providing full refunds, or no amendment fee if you move to a later date, with no questions asked. You can do this on any break booked over the next 12 weeks. If you stay is more than 3 weeks away, you can leave it booked if you prefer, and review the government guidance nearer the time.

We are available for vital respite once the government restrictions are lifted. We have adapted our services in several ways including removing all day trips and excursions. We are paying back £200 to each person, for each week that you are not able to enjoy our usual program. This will be paid back to you automatically. We would also like to offer £200 off another break with us later in the year when the situation stabilises.

We want you to feel confident about coming to us, and to know that you can change your mind nearer the time if you need to. Should anything change we will keep you fully informed.

For all other cancellations, our usual amendments/cancellations terms and conditions apply.


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