Revitalise You Standards

We want every guest to have the best possible experience during their stay and importantly, to know what to expect from us. Our Revitalise You Standards outline each stage of your stay, from arrival to departure, and reflect our commitments to you.

We review our performance against our standards regularly and we welcome your feedback during or after your stay to help us assess how we are doing and what improvements we need to make.

Standard 1: We’ll give you a warm welcome and a smooth check- in.
Standard 2: We’ll agree your care plan with you so you can feel confident about your care.
Standard 3: We’ll give you a great restaurant experience with a choice of plentiful fresh food.
Standard 4: We’ll take you on a range of fun and interesting trips.
Standard 5: We’ll always try to give your care in a timely way and when you need it.
Standard 6: We’ll always treat you with warmth, kindness and respect.
Standard 7: Our care and support will be reliable and personalised to you.
Standard 8: We’ll offer you a clean, comfortable and attractive hotel environment.
Standard 9: We’ll always help you to feel safe and relaxed during your holiday.
Standard 10: We’ll make sure your check-out is prompt and hassle free and you can’t wait to return.
Standard 11: We’ll listen to your feedback and use it to improve your experience and enjoyment.